top of page
  • Writer's pictureCraig Risi

The Pros and Cons of Different Testing Tools - JIRA

I want to start this year off by looking at different workflow management, test management, and defect tools and how they can add value to different projects. I’ve decided to do my comparison on these tools together because they often work hand-in-hand in providing management and coverage of the test effort and many tools will offer at least 2 or all of these components or more in their feature set. So, when analyzing these tools, it’s inevitable that I will find a. lot of overlap between how they use these different features so it makes sense to do this evaluation at the same time.

And we will start by focusing attention on Atlassian's JIRA—a prominent player in the software development landscape. JIRA, widely recognized for its role in project management and issue tracking, serves as a comprehensive tool for teams to plan, track, manage, and report on their work. Despite not being free, JIRA offers a reasonably priced package that can scale according to business needs, delivering significant value.

Boasting one of the most extensive feature sets among similar tools, JIRA provides a versatile solution with capabilities spanning test management, work tracking, and defect tracking. Originally tailored for software development projects, JIRA has evolved to accommodate various project types and business processes. As a pioneer in defect tracking and agile practices in being one of the first tools to support these processes, it enjoys widespread adoption and benefits from a large user base that actively contributes to its improvement and the development of new integrations.

However, despite its historical significance and ongoing updates, JIRA does exhibit characteristics of an aging tool. The overall architecture and user experience may appear somewhat dated, particularly when compared to newer alternatives. For companies or teams seeking tools that offer a more streamlined working process, especially in the context of CI/CD pipelines, other options with more modern architectures might be preferred.

JIRA's strength lies in its adaptability and integration capabilities. The tool can be customized to align with specific workflows and seamlessly integrates with a diverse range of other tools. This adaptability makes JIRA an easy addition to software development teams, allowing it to complement existing processes and tools effectively.

In addition, Atlassian is not resting on its laurels with JIRA and has over the recent years, focused a lot on trying to introduce a wealth of new tools and features aimed at boosting its features and providing further value to teams even if they have yet to tackle the bigger UI/UX experiences in the tool.

Key features of JIRA include:

Issue Tracking: JIRA allows teams to create, prioritize, and track issues or tasks throughout their lifecycle. Issues can represent anything from bugs and new features to tasks and improvements.

Customizable Workflows: JIRA supports customizable workflows that define an issue or task from creation to resolution to deployment and completion. This flexibility allows teams to tailor the software to match their specific processes.

Scrum and Kanban Boards: JIRA supports both Scrum and Kanban methodologies. Scrum boards are useful for teams following the Scrum framework, while Kanban boards provide a visual representation of work items flowing through different stages.

Dashboards and Reporting: JIRA provides customizable dashboards and various reporting tools. Teams can create charts, graphs, and reports to visualize progress, monitor team performance, and track key metrics.

Integration: JIRA integrates with a wide range of third-party tools and applications, including version control systems, build servers, collaboration tools, and more. Common integrations include Bitbucket, Confluence, GitHub, and Jenkins.

Permissions and Security: JIRA allows administrators to set up fine-grained permissions to control who can access and modify information within the system. This is crucial for maintaining the security and privacy of sensitive project data.

Add-ons and Extensions: JIRA's functionality can be extended through add-ons or plugins. These extensions can provide additional features and integrations based on specific project requirements.

Cloud and Server Versions: JIRA is available in both cloud and server versions. The cloud version is hosted by Atlassian, while the server version allows organizations to host and manage JIRA on their servers.

History of JIRA

As a tool that has existed for over 20 years – JIRA has a lot of history, with some of the key points below:

  • Founding of Atlassian (2002): Atlassian, an Australian software company, was founded in 2002 by Mike Cannon-Brookes and Scott Farquhar. The company initially focused on developing software for software developers.

  • Launch of JIRA (2002): JIRA was first introduced in 2002 as a bug and issue-tracking tool. It was specifically designed to meet the needs of software development teams to help them manage and track issues throughout the software development lifecycle.

  • Evolution of JIRA (2003-2005): In the subsequent years, JIRA underwent several updates and improvements, expanding its capabilities beyond issue tracking. It started to support project management features and Agile methodologies.

  • Introduction of Agile Tools (2007): JIRA embraced the Agile movement by introducing features such as Scrum and Kanban boards to support Agile project management methodologies. This move aligned with the changing landscape of software development practices.

  • Growth and Popularity (2000s): JIRA gained popularity rapidly, becoming a widely used project management and issue-tracking solution across various industries, not just in software development. Its flexibility and customizable workflows contributed to its broad appeal.

  • Atlassian Marketplace (2012): Atlassian launched the Atlassian Marketplace, an ecosystem for third-party plugins and add-ons that could enhance the functionality of JIRA. This marketplace allowed users to extend JIRA's capabilities based on their specific needs.

  • Introduction of JIRA Software (2015): Atlassian rebranded its products, and JIRA was split into three separate offerings: JIRA Software, JIRA Service Desk, and JIRA Core. JIRA Software continued to cater to software development teams, while JIRA Service Desk focused on IT service management, and JIRA Core provided general project management features.

  • Cloud Offering (2017): Atlassian introduced JIRA Cloud, a cloud-based version of JIRA, providing users with the option to host their JIRA instances on Atlassian's servers.

  • Integration with Trello (2017): In 2017, Atlassian acquired Trello, a popular project management tool known for its simplicity and visual boards. While Trello and JIRA initially operated independently, they eventually became more integrated to offer

Atlassian has continued to release regular updates and improvements to JIRA, ensuring that it stays competitive and meets the evolving needs of its user base.

Below is a list of pros and cons of using JIRA


  • Customization: JIRA is highly customizable, allowing teams to tailor the tool to fit their specific workflows and processes.

  • Versatility: Originally designed for software development, JIRA is versatile and can be adapted for use in various industries and project types.

  • Scalability: JIRA is scalable and can handle projects of varying sizes, from small teams to large enterprises.

  • Integration: It offers extensive integration capabilities with a wide range of third-party tools, including version control systems, collaboration platforms, and CI/CD tools.

  • Extensive Plugin Ecosystem: The Atlassian Marketplace provides a rich ecosystem of plugins and add-ons that can enhance JIRA's functionality to meet specific project needs.

  • Powerful Reporting and Dashboards: JIRA provides robust reporting tools and customizable dashboards, allowing teams to track progress, monitor performance, and analyze data.

  • Agile Methodologies Support: JIRA is well-suited for Agile development methodologies, with features like Scrum and Kanban boards, backlog management, and sprint planning.

  • Active Community and Support: Being a widely used tool, JIRA has an active community, and Atlassian provides comprehensive documentation and support resources.

  • Regular Updates and Improvements: Atlassian regularly releases updates and improvements to JIRA, ensuring that the software stays current and competitive.

  • Access Control and Security: JIRA offers fine-grained access controls and security features, allowing administrators to manage user permissions and protect sensitive project data.


  • Complexity: JIRA's extensive feature set can lead to a steeper learning curve for new users and administrators, especially for those who are not familiar with project management tools.

  • Cost: While JIRA offers a free version for small teams, the more advanced features and capabilities come with a cost, which can be a consideration for budget-conscious teams.

  • Resource Intensive: Running JIRA, especially the self-hosted server version, can be resource-intensive, requiring adequate server resources for optimal performance.

  • UI/UX Challenges: Some users find the user interface (UI) and user experience (UX) of JIRA to be less intuitive, and the tool may feel overwhelming due to the abundance of features.

  • Workflow Configuration Complexity: While customization is a strength, configuring complex workflows can be challenging for users without a deep understanding of JIRA's configuration options.

  • Dependency on Add-ons: While the Atlassian Marketplace provides numerous add-ons, some teams may find themselves relying heavily on third-party plugins to meet specific needs, which can introduce additional complexity. Some of these add-ons are fantastic additions, but some are a little mixed, further complicating how people may use them in their space. (I will deal with some of the more high-profile add-ons in separate blogs).

  • Migration Challenges: Migrating data between different versions of JIRA or between JIRA instances can be complex and may require careful planning.

  • Vendor Lock-in: Once a team heavily invests in the JIRA ecosystem, there might be a certain level of vendor lock-in, making it challenging to switch to another project management tool.

Teams should consider using JIRA:

  • If they are using Agile or Kanban practices and need a tool to track their workflow and issues

  • Have existing CI/CD tooling and need a tool that has deep integration support to interact with the chosen toolset.

  • A company needs to scale its practices across multiple teams and needs a tool that can operate at scale while offering lots of flexibility in integration and process to allow teams to retain some level of autonomy.

In practice, JIRA proves its worth by offering a valuable proposition to organizations managing work at scale. Beyond its minor shortcomings, it becomes an indispensable tool when its features align with the unique needs of a company or team. The supportive user community further enhances its position as a stalwart in the software development space and with more active development from the company into new features aimed at driving team efficiency, it should continue to retain its position as one of the most used tools in the software development space.



Thanks for subscribing!

bottom of page