Craig Risi

Building software is not just about technical decisions or the mechanics of designing, building, and maintaining systems. At its core, great software is created by healthy teams operating within healthy systems . The quality of what gets delivered is deeply influenced by the environment in which people work, the sustainability of their workload, the clarity of priorities, and how well the system supports them in doing their best work over time. While flow, quality, reliability, and...

In my recent posts, we’ve looked at several ways of using metrics to help understand the delivery of teams across different aspects. Looking retrospectively is a great way of identifying ways to improve – but you also want to use your data to help you be more proactive and identify ways to better plan and predict the outcomes of your different delivery efforts. In software delivery, speed and quality mean little if outcomes are unpredictable. Leaders and stakeholders need to trust that when a...

In the previous blog post , we looked at the importance of measuring quality and stability. These are important to ensure failures are reduced and system design remains optimal for the user experience. In complex software systems, failure is inevitable; what defines high-performing teams is not whether incidents happen, but how quickly, safely, and confidently they recover. Reliability and recovery metrics measure the resilience of your delivery ecosystem and your organisation’s ability to...